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Returns policy - George El Greco satisfaction guarantee
We do our best to give you accurate and detailed information about every item we offer so you can buy with confidence.
If you do change your mind after receiving your purchase, you can inform us about your wish to return it within thirty (30) days counting from the moment you have received your order and we will refund or exchange it for another product as you prefer, provided your return is in its original condition and original packaging with all manuals and accessories included, excluding any legal exceptions that may apply. The return must be accompanied by proof of purchase.
Please understand that the cost for the return shipment is the buyer's responsibility unless otherwise agreed, and be aware that we reject any COD shipments (Charge on delivery) made without previous agreement. When you want to return an item, let us know in advance and we'll tell you how to do it easily.
Once the goods are returned in perfect condition, we will refund you the amount paid in the same way that you paid for your purchase. We do not accept used, altered or modified products.
This return policy does not affect your legally established consumer rights.
The products sold by EDEN HILL INTERIORS S.L. are protected by the legal warranties granted by the Spanish Royal Decree 1/2007 of 16 November by which the text retained in the General Law about the protection of consumers and users and other supplementary laws were approved.
For consumers, EDEN HILL INTERIORS S.L. guarantees the conformity of products with the description posted on this website in the terms established by law: for a period of two years for new products and for the period of one year for refurbished or used products. It is presumed, unless proven otherwise, that any faults to a product that become apparent within six months after delivery already existed at the time of purchase. After the first six months of purchase, it becomes the buyer’s obligation to prove that a claimed defect already existed at the time of purchase. The warranty period starts from the delivery date.
Not covered are deficiencies caused by neglect, external shocks, misuse, outside manipulations, unsuitable voltage, improper installation, materials subject to normal wear or consumables. In those incidents that justify the claim of the warrenty, Georgeelgreco.com will decide to either repair, replace the article, discount or refund under the terms established by law.
To use the warranty, you must present the proof of purchase that we sent you via email with confirmation of payment of your purchase.